Give us feedback

Mid Norfolk Foodbank is committed to delivering a high standard of service to anyone who engages with our work. We believe that the best way to improve our service is by learning from the people who use it.

We welcome comments, compliments and complaints from the people who use our food bank, referral agencies, volunteers and anyone else we come into contact with, in our work. These help us to see what we are doing well and where we can make improvements.

We aim to promote an environment where people are encouraged to raise and discuss issues informally and, where necessary, seek solutions to prevent them developing into problems or complaints. However, we recognise that there may be situations where people are not happy with the outcome of an informal discussion or feel that the issue needs to be taken further. In these cases, Mid Norfolk Foodbank has a complaints procedure so that we can work towards a resolution in a fair and transparent manner.

Our promise and commitment

We recognise that there may be times when our services and activities do not meet your expectations. If this happens, it is important that we know about it as soon as possible so that we can deal with the situation effectively to try to prevent it from happening again and to learn from our mistakes. We promise to take all feedback and complaints seriously and to deal with them in a timely manner.

How to register a complaint or give feedback

If you have a complaint, or would like to share a concern, compliment or comment on any aspect of our service, you can contact us in one of the following ways:

• In person to staff/volunteers at the food bank
• By phone: 07542 106107
• By email: info@midnorfolk.foodbank.org.uk
• Write to the following address: Mid Norfolk Foodbank, c/o Wellspring Family Church, 35 Neatherd Road, Dereham, Norfolk, NR19 2AE

Please tell us what your complaint or feedback is about and what you would like to see happen as a result. Please also tell us how we may contact you.

Read our complaints policy to see full details of how we will handle your complaint.