How to get help

The most important step is to get a food bank voucher.

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In order to provide the most appropriate help for your situation we work with local agencies. If they feel you are struggling to put food on the table, they will issue you with a food bank voucher. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: Citizens Advice, housing support officers, children’s centres, health visitors, social services and some local charities.

Get in touch by phone or email.

There are a few ways you can obtain a voucher.

If you email or call our food bank we can explain the service and put you in touch with a relevant local agency. Email is the best way to get in touch as it is more easily monitored than the phone.

We have set up a process for issuing food bank vouchers remotely and through local statutory agencies.

If you need a voucher and are based in or around Dereham or Swaffham, please contact Citizens’ Advice on 0800 1448848, or Breckland District Council on 01362 656870 (menu option 6, then option 7 again).

If you need a voucher and are based in or around Fakenham please contact North Norfolk District Council’s Financial Inclusion Team on 01263 516221.

Alternatively, call the Help for Hardship helpline on 0808 2082138 – details of the service provided can be found at https://www.trusselltrust.org/get-help/help-through-hardship-helpline/ The phone lines are open Monday-Friday 9am to 5pm.

They will discuss your situation and supply you with a foodbank voucher where appropriate.

Bring  your food bank voucher to your nearest food bank centre. 

You can find a list of our local centres and opening times here. When you arrive, our trained volunteers will chat with you about your situation. We’ll discuss any dietary needs you may have and exchange your food bank voucher for a parcel of three days of emergency food. We’ll also help to support you in any other ways that we can. Some of our food bank centres offer a cafe-style environment and our aim is to provide non-judgemental support at the point of crisis.

If you have any further questions our FAQ’s page may help, or feel free to give us a call.

 

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